Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How long does production and shipping take?

  • Production: Approximately 2–3 weeks
  • Standard Delivery: Around 1 week (for USA, UK, and EU)
  • Express Delivery: Approximately 3–4 days
    Note: Buyers are responsible for any taxes and customs clearance in their home country.

2. How strong is the cart?

  • Worktop Load Capacity: 120 kg (265 lbs)
  • Shelf Load Capacity: 80 kg (175 lbs)

3. How fast can I assemble the cart?

  • The cart can be fully assembled in just 3 minutes.
  • Only one tool is required—and it’s included in the set.

4. How is the cart transported?

  • Flatpack Design: When disassembled, the cart transforms into a flatpack, making it easy to transport.
  • Portable: Designed to be carried like a suitcase.
  • Included Accessories: Special straps for flatpack transportation and a reinforced packaging box (also included) ensure safe movement, even with heavy cargo.

5. How much does the cart weigh?

  • The total weight of the cart is 50 kg (110 lbs).

6. Is the cart water-resistant?

  • Yes. The cart is water-resistant but not waterproof.
  • Recommendation: Avoid leaving it exposed to direct rain for extended periods.

7. Can I purchase parts separately?

  • Yes, individual parts are available for purchase if needed.

8. Can I request custom adjustments?

  • Absolutely. Carts can be customized to be longer, wider, higher, or lower based on your specific requirements.

9. Can carts be connected together?

  • Yes, multiple carts can be attached to create a longer display solution.

10. What warranty do you offer for the cart?

  • Warranty: Our carts come with a manufacturer’s warranty to ensure quality and reliability. Please refer to our warranty policy or contact customer support for detailed information.

11. What is your return, exchange, or refund policy?

  • We offer a customer-friendly return and exchange policy.
  • For more details: Please visit our Refund Policy section or get in touch with our customer service team.

12. What materials are used in constructing the cart?

  • Our carts are built using high-quality, premium plywood, durable hardware, and top-grade finishes to ensure longevity and performance.

13. Are there any certifications or safety standards the cart meets?

  • Our products are manufactured in adherence to industry safety standards and quality certifications. For specific certification details, please contact our support team.

14. How do I maintain or clean the cart?

  • Maintenance: Clean the cart with a soft cloth and a mild detergent solution.
  • Avoid: Harsh chemicals that could damage the finish.
  • Detailed care instructions can be found in our maintenance guide available on the website.

15. Are there detailed assembly instructions or demonstration videos available?

  • Yes: Each cart comes with detailed assembly instructions, and demonstration videos are available on our website to help you through the process.

16. What should I do if I encounter issues during assembly?

  • Support: Our customer service team is ready to assist.
  • Contact us via phone, email, or through our website’s support page for any assembly issues or further guidance.

17. What payment methods do you accept?

  • We accept a range of payment options including:
    • Major Credit Cards (Visa, Mastercard, American Express, etc.)
    • PayPal
    • Other popular digital payment methods detailed on our website.

18. Do you offer bulk purchase or wholesale discounts?

  • Yes: For bulk orders or wholesale inquiries, please contact our sales team for customized discounts and options.

19. Is the cart suitable for outdoor use or specific environments?

  • Usage Recommendations: Although the cart is water-resistant, it is best used indoors or in covered outdoor settings.
  • For environments with harsh weather, we recommend taking additional protective measures.

20. Are there any recommended safety guidelines for using the cart?

  • Safety Guidelines: Always follow the assembly instructions and do not overload the cart beyond its specified capacities.
  • Detailed safety guidelines are included in the user manual.

21. How can I contact customer support?

  • Contact Options:
    • Visit our “Contact Us” page on the website
    • Call us directly using the provided phone number
    • Email our support team
  • We are here to help with any questions or concerns you may have.