Refund policy

Returns

Standard carts can be returned within 30 days of delivery. The cart must be unused, in its original condition and in its original packaging.

Customised products cannot be returned. This includes carts with a logo, custom worktop cut-outs, a custom colour, custom sizes or any other specification made to your order.

How to return

Contact us first at info@cartssify.com for a return authorisation and instructions. Return shipping is paid by the customer, and we recommend a traceable shipping service.

Right of withdrawal for consumers in the EU

If you are a private consumer in the European Union, you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. The goods must be returned in the condition you received them, in their original packaging. This right does not apply to goods made to your specifications or clearly personalised, such as carts with a logo, custom cut-outs, a custom colour or custom sizes.

Damaged or wrong items

Please inspect your order on delivery and contact us straight away if anything is damaged, defective or not what you ordered, so we can put it right.

Warranty

Two years on the wheels against manufacturing defects affecting the brakes or the rolling, and warranty cover on the structure of the cart itself, for example plywood layers splitting. Each claim is reviewed individually. Replacement parts can be bought for damage that is not a manufacturing defect.

Refunds

We will let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds are paid to your original payment method within 10 business days. Your bank may need some extra time to show it. If more than 15 business days have passed since we approved your return, contact us at info@cartssify.com.

Exchanges

The fastest way to get a different product is to return the one you have and, once the return is accepted, place a new order.